Terms and Conditions

General Terms

These terms and conditions govern the relationship between City Winner Casino and all registered users. By creating an account, players acknowledge acceptance of these terms in their entirety. The operator reserves the right to modify these conditions with reasonable notice provided to active account holders.

Eligibility Requirements

Participation requires meeting specific criteria established for player protection and regulatory compliance. All users must satisfy the following conditions:

• Minimum age of 18 years (or higher where local law dictates)
• Resident of a jurisdiction where online gambling is permitted
• Not previously excluded from the platform
• Providing accurate personal information during registration
• Maintaining only one active account per household

Account Responsibilities

Players bear responsibility for maintaining account security including password confidentiality. Any activity occurring through authenticated sessions is attributed to the account holder regardless of actual user identity. Suspected unauthorised access should be reported immediately to the support team.

Bonus Terms

Promotional offers carry specific conditions governing their use and conversion to withdrawable funds. General bonus terms apply unless superseded by offer-specific conditions.

Wagering Requirements

Standard wagering requirements must be completed before bonus funds convert to real money. The welcome bonus carries 35x wagering on bonus amounts. Different game types contribute varying percentages toward requirement completion.

Maximum Bet Restrictions

While wagering bonus funds, bet limits apply across all game types. The maximum permitted stake is €5 per round, spin, or hand. Exceeding this limit may result in bonus forfeiture and voiding of associated winnings.

Bonus Expiration

All bonuses expire 30 days from activation unless otherwise specified. Expired bonuses and associated winnings are removed from accounts without compensation. Players may forfeit active bonuses to withdraw remaining real money balance.

Deposits and Withdrawals

Processing Times

Deposits process instantly across supported methods. Withdrawal processing begins within 24 hours of request submission, with actual receipt depending on payment method characteristics. First withdrawals require identity verification completion.

Verification Requirements

Know Your Customer (KYC) procedures require submission of identification documents before first withdrawal processing. Accepted documents include:

• Government-issued photo identification
• Proof of address dated within three months
• Payment method verification where applicable

Withdrawal Limits

Standard accounts face weekly withdrawal limits based on account status. VIP tier advancement increases available limits. Jackpot wins may be subject to structured payout arrangements at operator discretion.

Responsible Gaming

Self-Exclusion

Players may request temporary or permanent self-exclusion through customer support. Exclusion periods range from 24 hours to permanent removal. Accounts under exclusion cannot be reopened before the selected period expires.

Deposit Limits

Daily, weekly, and monthly deposit limits are available through account settings. Limit reductions apply immediately while increases require a 24-hour cooling period.

Support Resources

Players experiencing gambling-related difficulties should contact:

• Problem Gambling Helpline: +1-800-522-4700
• Email Support: support@citywinner.net
• GamCare: Available through responsible gaming section
• Gamblers Anonymous: Available through responsible gaming section

Dispute Resolution

Complaints should be directed to customer support initially. Unresolved disputes may be escalated to the licensing authority or designated alternative dispute resolution service. The operator commits to responding to formal complaints within 14 days.

Governing Law

These terms are governed by applicable gaming regulations and the laws of the licensing jurisdiction. Users agree to submit to the exclusive jurisdiction of competent courts for dispute resolution.

These terms were established to ensure fair and transparent gaming for all participants. Questions regarding specific provisions should be directed to customer support for clarification.